Privacy Policy

Last updated: 2/10/25

1. Introduction

This Privacy Policy explains how Self Storage Consett &Removals Ltd (“we”, “us”, “our”) collects, uses, and protects any personal information you provide when using our website www.selfstorageconsett.com or when you contact us about our storage services.

We are committed to ensuring that your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Business name: Self Storage Consett & Removals Ltd

Trading name (if different): Self Storage Consett

Registered address: 309 Durham Road, Blackhill, Consett, Co Durham, DH80EP

Company number: 09816519

Contact email: info@selfstorageconsett.com

Telephone: 01207591342

We are the data controller responsible for the personal information we collect.

3. Information We Collect

We may collect and process the following types of personal data:

• Identity and Contact Data: Name, email address, phone number, postal address.

• Booking and Payment Data: Unit rental details, payment information (processed securely via our payment provider — we do not store full card details).

• Communication Data: Messages sent via our website forms, email, or phone.

• Technical Data: IP address, browser type, operating system, and cookies (see Section 9).

4. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotes.

• Manage and maintain your storage rental agreement.

• Process payments and issue invoices.

• Send important account updates or service information.

• Improve our website and services.

• Comply with legal or regulatory requirements.

We only process your personal data when we have a lawful basis to do so (e.g. contractual necessity, legitimate interest, legal obligation, or consent).

5. Data Sharing

We may share your data with:

• Service providers (e.g. IT support, website hosting, payment processors).

• Legal or regulatory authorities if required by law.

• Insurance or security partners where relevant to your storage contract.

We do not sell your personal information to third parties.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting obligations. Typically:

• Enquiry data: up to 12 months.

• Customer contract data: up to 7 years after the end of the agreement (for tax and legal purposes).

7. Your Rights

You have the right to:

• Access a copy of the data we hold about you.

• Request correction of inaccurate data.

• Request erasure of your data (“right to be forgotten”) where applicable.

• Object to processing or withdraw consent (where processing is based on consent).

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

8. Data Security

We take appropriate technical and organisational measures to safeguard your information, including secure servers, encrypted communications (SSL), restricted access, and regular system monitoring.

9. Cookies

Our website uses cookies to improve functionality and analyse site traffic. You can control or delete cookies through your browser settings.

See our separate Cookie Policy for more details (if applicable).

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

11. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with the updated date above.